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Windows users: If you are on a Windows computer, see Troubleshoot Adobe Reader installation | Windows.
Make sure that your system meets the minimum system requirements for Reader.
If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below.
- Nothing happens.
- A file stops downloading prematurely.
- Any of the following errors occur:
'The server returned extended information.'
'Connection failure has interrupted the download. Check your Internet settings and click Retry.'
'Cannot connect to server, server cannot be found.'
Try to download Adobe Reader again by clicking the Download button.
2. Make sure that your Internet connection is stable.
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An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www.microsoft.com, www.apple.com, or www.mozilla.com. If the problem persists, contact your network administrator, help desk resource, or Internet service provider (ISP). See Resolve an unstable Internet connection to the Adobe website or FTP site for details.
After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using.
3. Download when there is less activity on the Internet.
A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity (for example, late in the evening, early in the morning, or on weekends).
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Try downloading the Adobe Reader installer directly.
5. Make sure that JavaScript is enabled in your browser.
The JavaScript option is a preference setting in your browser. Follow the instructions below for your browser.
- Open the Safari preferences (choose Safari > Preferences).
- Make sure that Enable JavaScript is selected in the Safari Security Preferences tab.
- Go to the Reader download page, and try downloading Reader again.For step-by-step instructions, see Install Adobe Acrobat Reader DC | Mac OS.
JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.
- Open the Chrome preferences (choose Chrome > Preferences).
- Click Show advanced settings at the bottom of the page.
- Make sure that Allow all sites to run JavaScript is selected, and then click OK.
- Go to the Reader download page, and try downloading Reader again.For step-by-step instructions, see Install Adobe Acrobat Reader DC | Mac OS.
In case you are prompted to enter user name and password, enter your macOS user name and password.
If you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860.
If you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860.
Visit the forums. See if other users are experiencing similar download and installation problems by visiting the Reader user-to-user forum. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number.
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If you are on a Windows computer, see Install an older version of Adobe Reader | Windows.
Installing Adobe Reader is a two-step process. First you download the installation package, and then you install Adobe Reader from that package file.
Before you install, make sure that your system meets the minimum system requirements.
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- Note:If you're running Mac OS X 10.9 or later, install the latest version of Reader. For step-by-step instructions, see Install Adobe Acrobat Reader DC on Mac OS.
- Select your operating system, a language, and the version of Reader that you want to install. Then click Download now.
- When asked whether to open or save the .dmg file, select Save File, and then click OK.Important: If you do not see this dialog box, another window could be blocking it. Try moving any other windows out of the way.
- Double-click the .dmg file. If you don't see the Downloads window, choose Tools > Downloads.
- If the download package doesn't appear in the Downloads window and a Thank You screen remains visible, click the download link on the Thank You screen.
- Double-click the Adobe Reader [version] Installer.pkg to start the installation.
- If a dialog box appears telling you to quit Reader, close Reader, and then click OK.
- When the Install Adobe Reader dialog box appears, click Continue. Follow the onscreen instructions to install Reader.
- Note:If you're running Mac OS X 10.9 or later, install the latest version of Reader. For step-by-step instructions, see Install Adobe Acrobat Reader DC on Mac OS.
- Select your operating system, a language, and the version of Reader that you want to install. Then click Download now.
- If a dialog box appears telling you to quit Reader, close Reader, and then click OK.
- When the Install Adobe Reader [version] dialog box appears, click Continue. Follow the onscreen instructions to install Reader.
- When the Install Succeeded window appears, click Close.
To see if other users are experiencing similar download and installation problems, visit the Acrobat Reader forum, or the Deployment & Installation forum on AcrobatUsers.com. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and product version number.